Over 30 percent of the businesses in America use field service workers. Most business owners realize that in order to give customers what they want, they need eyes and ears out in the field. While using these types of workers is beneficial, there are also a number of problems a business owner will have to figure out.
One of the main problems business owners have when using field service workers is keeping them productive. Ignoring the need for organization and the latest technology can lead to lots of issues arising. Read below to find out how to make field service workers more efficient.
Efficient field service workers
Table of Contents
Work on Improving Collaboration and Communication
Making a new worker feel like they have been put in no man’s land without the support of your company can be disastrous. If a worker is away from the office all day dealing with customers, they will need the right technology to make their job easier. This is why providing field service employees with both a reliable device and reliable software is crucial.
Whether your workers are doing service calls or performing surveys, they need mobile technology to ensure no mistakes happen. In the recent Dooblo tablet survey, researchers found that field service workers with state-of-the-art technology were far more efficient and productive than employees without these tools.
While these modern tools may be expensive, they are worth the investment. Seeking out the help of IT professionals is the best way to ensure the right devices and software programs are put in place.
Faster Response Times
Keeping customers happy should be one of the main concerns you have as a business owner. If you have field service workers going out to perform repairs or maintenance for consumers, making sure they arrive in a timely manner is crucial. If you are trying to manually keep up with all of the service calls your business has, it is only a matter of time before problems occur.
Using scheduling software is vital when trying to increase response time speed. Luckily, there are tons of scheduling software programs on the market. Investing in a cloud-based scheduling program will allow you to see when jobs are completed in real-time.
If you see a particular technician is taking far too long on their service calls, you need to work on addressing this problem immediately. The information you receive from top-notch scheduling software can help you optimize the field service portion of your business in no time .
Utilize a scheduling software
Choosing the Right Field Service Managers
Trying to handle every aspect of running a small business can be a daunting task. As a business starts to grow, a business owner will need to put people in place they feel comfortable delegating to. Instead of trying to manage field service workers on your own, you should put a manager in place.
Before hiring a field service manager, you need to make a list of qualifications. Knowing what type of employee you are looking for can help you narrow down the selection of candidates at your disposal. Ideally, you want to hire a field service manager that has plenty of experience and compassion. If the new manager is too forceful or rude to your field service workers, it may lead to them quitting. While finding the right field service manager will be time-consuming, it is definitely worth the effort.
Don’t Get Impatient
Some business owners think increased efficiency is something that happens overnight. In reality, it could take months before the fruits of your labor start to surface. Instead of getting discouraged, stay the course so you can enjoy the rewards later on.