Customers drive digital, business innovation, and in today’s world, customers now choose great experiences over mere servicing; hence, businesses have to increasingly get smarter to keep customers happy. This applies to all industries, not only software companies; every forward-thinking business must adapt to trends in order to adapt to customers. What are the top software trends in 2021, and what do they mean for your business?
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Software Trend #1: Advanced machine learning& Artificial Intelligence
Advanced machine learning and artificial intelligence consist of neural networks, deep learning, natural language processing, and so forth. This year, more businesses will leverage these technologies to get an edge over their competitors.
Advanced machine learning and artificial intelligence help businesses to study patterns and predict their customers’ behaviors for more targeted advertising. Data derived from these technologies can also be used to create trends and develop smarter software and business applications.
Software Trend #2: Smart apps
Businesses are constantly looking for ways to increase their efficiency, reduce staff size, and maximize profits; intelligent applications like VPAs helps your business do all these. Intelligent applications can carry out operations that would have normally been done by humans, and they, therefore, enable businesses to be more effective and reduces workload from staff to allow them to focus on more crucial tasks.
Similarly, other applications like virtual customer assistants (VCAs) are revolutionizing specific functions in customer service, sales, data management, and so forth. What do smart and intelligent applications mean for your business?
If utilized optimally, intelligent applications will transform how you work as well as the entire structure of your office or workplace. Proper use of VCAs for your business can quicken customer service, enable you to downsize, and help provide your customers with a fantastic experience working with you. Most importantly, intelligent apps will ultimately make tasks easier or redundant, no matter what they are.
Software Trend #3: Digital technology platforms
Digital businesses are enabled by digital technology platforms. Every industry now has some aspect of digitalization. It boosts productivity, generates new streams of revenue. Obviously, in 2021, every forward-thinking business must embrace digital transformation.
Software Trend #4: Smart workplaces
Smart workplaces are also more secure thanks to the installation of sensors, security cameras, access control systems, and other networked devices in the offices. Additionally, the presence of these IoT can help reduce criminal behavior among staff and increase transparency in the organization.
Similar to smart houses, smart workplace equipped is one with interconnected devices connected to the internet. Such offices utilize these IoT devices in monitoring, managing, and controlling the organization’s operations.
An organization with smart workplaces will undoubtedly yield more significant output. For example, smart lighting and heating help save energy. Also, tasks are streamlines or entirely automated by these devices, allowing staff to focus on other functions. This automation also will enable managers to downsize their workforce.
Software Trend #5: Inventory Handling
Working remotely is far from the only way IoT technology improves businesses. Organizations that rely heavily on warehouse management systems encounter challenges with employee dishonesty, inventory tracking, inventory management, and so forth.
IoT devices such as RFID tags, antennas, and readers can be installed in stores and/or warehouses to assist in providing error-free automation of critical tasks as well as error-free and precise tracking of inventory. This will alone can boost productivity exponentially, as the time saved by the staff can be invested in fulfilling other cognitive demanding duties.