In a customer-centered world, it’s impossible to operate a business without incorporating customers expectations in the business DNA. The logistics industry is no exception. Without meeting the highest level of quality in all delivery preferences, withstanding in the fierce competition, fickle trends, and unplanned changes are impossible.
Presently, last-mile delivery service is the minimum expectation of the customers, and also the biggest trend in the industry that’s putting a strain on the online delivery businesses to follow, else they will be pushed out of the game.
The enterprises are exploring and innovating with new technologies to ensure brilliant CX through seamless last-mile delivery services. On the flip side, the traditional enterprises trying to provide last-mile delivery service without having any strategy and software in place, they are actually cooking a recipe of disaster because any inconvenience or delay in last-mile delivery would translate into the bad reputation and negative ROI.
The last-mile delivery software closes the gap between customer satisfaction and business by integrating, optimizing, and streamlining the logistics operations, and providing real-time visibility, higher flexibility, scalability, instant notifications, and impeccable management. The great degree of control over the last-mile delivery operations and a slew of benefits are making the modern enterprises interested in embracing the last-mile delivery solution.
Here’s the quick overview of the advantages which Last-Mile Delivery Software offer to the enterprises:
- Stand up to the speedy delivery expectations
The digital revolution has turned the balance towards ‘instant gratification’ where people consider it as their rights. It means the fast deliveries which can be one-day delivery, same-day delivery, or delivery in an hour has become a norm for the customers and the enterprise that fails to live up to the expectations, the customers won’t turn to them ever.
With last-mile delivery software, the companies can optimize the routes to complete the distance covered in the minimum time, re-route the pre-defined routes in the event of unexpected weather and climate conditions or poor roads, and even, the order can be assigned to other delivery vendors in the half-way to ensure the order gets delivered in a defined window of time. The software seamlessly integrates with the system and perform all the operations to ensure timely deliveries.
Amazon-like world leaders in last-mile delivery have met the customer’s needs with standardized fast delivery options which have inched the company closer to success.
- Keep monitoring, not just vehicle but drivers too
The companies embed the vehicle with GPS sensors and other technologies to know the vehicle performance and detect any malfunctioning ahead of the time so that required actions can be taken proactively and the worsening effect can be reduced. It certainly helps in achieving timely delivery, but tracking driver’s activity also holds equal importance because the vehicle is under the control of drivers.
Many times, the drivers stand idle which negatively impact productivity. The last-mile delivery software eliminates the chances of unnecessary idling by tracking the drivers at every point of the way and monitoring time spent on routine tasks such as vehicle checks, order loading, vehicle tank refueling, and other activities. Besides, the driver will be alerted for crossing the speed limit, unplanned diversions, and unpredicted changes in the vehicle to ensure safety.
With route optimization, the drivers can complete more order delivery within the same time that increases the throughput and thus the business profitability. This way drivers can be kept on the road and keep moving faster to accelerate deliveries.
- Win the customers
The last mile software provides real-time visibility into the shipments that can be tracked by both business managers and the customers. When the customers are aware of the minute details of the shipment right from the moment it’s packed and shipped to the ETAs alongside the information of delivery agents and unanticipated delays, it positively impacts the trust in the business. With a real-time delivery tracking system, the customers can track everything which gives them peace of mind and encourages brand loyalty.
Moreover, facilitating the in-app chat with delivery agents enables coordinated deliveries. When the flexibility to reschedule the delivery is provided in the events of customer’s unavailability at the time of delivery, it balloons the customer engagement and satisfaction that in turn foster future sales opportunity.
- Optimize the routes
Planning the routes on pen and paper and making a couple of calls or texts to the drivers never let the drivers always deliver the product at the right time because the manager has no other route on hand ready when the traffic jam, weather changes, or landslide occur. Besides, it wastes a lot of time and zero visibility into order progress sometimes leads to imprecise route planning that further increases fuel expenses, decreases efficiency, uplift driver attrition, and create legal hassles as well.
Everything will end up with route optimization feature in last-mile delivery software that automatically designs the precise routes for every delivery based on the rich insights into road knowledge, traffic data, weather conditions, peak-hours, and area-specific information and sends it directly to the driver. The route optimization leads to increased savings, ensure the driver’s safety, increase productivity, and satiate the customers.
- Make the most out of the data
The astronomical rise in online sales has amplified the number of shipments to deliver for the logistics industry. It indicates last-mile delivery segment is spilling mammoths of data that can’t be managed and analyzed on the spreadsheets. Even, the spreadsheet-based processes are not scalable, insecure, inconsistent, and ill-suited for complex data structures and making reports is wearisome.
With last-mile software, the data can be used smartly as the solution automatically organize the data collected over a period of time, analyze the perpetual changes came in it, and provide reports on weekly, fortnightly, or monthly basis. Additionally, the solution unfolds the facts that are hidden in plain sights such as factors that are increasing cost, becoming customer’s pain points, or discouraging drivers. All these things together help in driving logistics cost down, making last-mile delivery services better, boosting productivity, and uplifting the bottom line.