Sometimes when you want to print a document, you choose the option ‘Print’ and select your favorite printer, but nothing happens. You look at the printer menu and it shows the ‘Printer Offline’ message. This can be a normal-everyday scenario for many of us but not for the rest.
Many Epson, Canon, and HP users reported these issues regarding printer connectivity and a glitch that set active printers offline even if they are connected and fully operational. But, this is considered a common problem with printers these days and it can affect any brand of printer.
Printers mostly go offline due to reasons such as paper jams, going out of paper and minor network connectivity issues. Other than these, sometimes this problem can also occur due to hardware related issues such as printer drivers being outdated or corrupted.
In case you have no idea why your printer says offline, and you want to turn HP printer online in Windows 10, then you’ll have to go manually and make the printer online on your Windows Computer. Don’t worry! With a few simple checks and steps, you can get your hp printer back online very quickly and easily.
Here’re some ways to check and get hp printer offline to online in Windows 10:
Your printer might go offline if it can’t be able to communicate with your computer. To find out the exact reason for your hp printer problem, here is what you can try to get your hp printer back online.
Solution 1: Make sure to check your printer’s connection with your computer again; examine the USB cable that joins your printer to your PC or laptop and the network cable linking your printer to your router. If they seem ok, then connect cables to other ports on your computer.
Solution 2: You can also restart your printer. It is because this action can reboot your printer, and in a way will help you.
Solution 3: Another way to fix the printer problem is to first separate the printer from your PC or laptop and later, reinstall it; in case you are reinstalling a wireless printer, ensure that your printer is switched on.
If these steps don’t put your printer back online, then you have to follow the below-mentioned steps for Troubleshooting offline printer problems.
Step 1: First click on the ‘Start Button’ on Windows 10.
Step 2: After that, click on the ‘Device Manager’ option in the menu that appears in the Device Manager.
Step 3: On the Device Manager screen, you need to click on the ‘Action tab’ on the top menu.
Step 4: Then, click ‘Devices and Printers’ option in the drop-down menu on the Device Manager Screen.
Step 5: First you have to right-click the ‘Offline Printer’ (which looks faded) on the Devices and Printers screen.
Step 6: After that, click the ‘See what’s printing’ option in the appropriate menu.
Step 7: Following that, click the ‘Use Printer Offline’ option to remove the tick mark on this item.
Step 8: Then, hang on until the printer appears online.
Step 9: Once the hp printer’s status changes to online, it starts printing according to the print queue.
In short: Select Start > Settings > Devices > Printers & scanners. Then select your printer > Open queue. Under the Printer section, make sure “Use Printer Offline” is not selected.
In case if your Printer comes online temporarily, then troubleshoot the Printer problem on your computer.
- To begin with, click the Windows 10 ‘Start button’. After that, click the ‘Settings Icon’.
- And on the settings screen, click the ‘Devices option’.
- Following the Next Screen, click the ‘Troubleshoot’ option in the side menu.
- After that, click the option ‘Printer’.
- In that expanded Menu, click ‘Run the Troubleshooter Printer’ Option.
- Let it run and it will show suggestions to resolve the printer failure such as make the printer ‘the default printer’ or the Windows troubleshooter can hint at updating drivers, etc.
- Apply the suggested fixes for Printer problems in Windows 10.
- And then finally click on ‘Apply This Fix’ and stick to the ensuing instructions.
However, if the status of your printer still continues to show as offline, then it is best to contact your printer company.
Learn More: turn HP printer online in Windows 10